IVR SERVICES PROVIDER

Discover seamless communication with our industry-leading IVR services. We specialize in providing advanced, customizable Interactive Voice Response solutions that enhance customer interactions, streamline processes, and elevate your business efficiency. Whether you’re a small business or a large enterprise, our IVR services are designed to meet your unique needs, offering unparalleled reliability, scalability, and support.

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Why CASQ IVR should be your go-to solution to your customers

Data Privacy

Reports & Analytics

Easy Integration

Scalability & Security

AI-automation to handle high call volume

✓ AI systems automatically route calls to the right agent, reducing wait times and ensuring quick responses.

✓ AI prioritizes calls by urgency and history, addressing critical issues promptly amidst high volumes.

✓ AI virtual assistants handle basic inquiries around the clock, allowing human agents to focus on complex tasks.

Reduce operational costs with cloud calling

✓ Cloud calling eliminates the need for costly on-premises equipment, allowing businesses to scale services as needed.

✓ With cloud solutions, providers handle maintenance and updates, lowering IT expenses for businesses.

✓ Pay-as-you-go pricing structures enable companies to only pay for what they use, helping to control costs effectively.

Minimize manual effort with virtual receptionist

✓ Virtual receptionists manage calls, directing them or taking messages, reducing manual work.

✓ They efficiently handle bookings, minimizing administrative tasks.

✓ Virtual receptionists ensure inquiries are addressed anytime, reducing after-hours staffing needs.

Zero-miss business calls with follow-up feature

✓ Logs missed calls and alerts the team for prompt callbacks, ensuring no opportunities are missed.

✓ Allows teams to set reminders for follow-ups, prioritizing call-backs efficiently.

✓ Connects with CRM systems for quick access to caller information, personalizing follow-ups.

IVR Features

Centralized business number

Add multiple agents and departments behind one virtual phone number.

IVR greeting

Welcome your callers with a customized and professional voice message.

Call routing

Callers can easily connect with their concerned department/agent basis their input in Server Space menu.

Call recording

Customer conversations are automatically recorded and stored on cloud for future purpose.

Call reports

Check the number of your missed, attended, and outgoing calls agent and department wise.

Timely follow-ups

Ensure effective follow-up on your missed customer calls with timely notifications of the same.